Return Policy

Last Updated: January 2026

1. Our Commitment

At Ghelroxxath, we are committed to your satisfaction with our plant-based botanical complex. We stand behind the quality of our products.

2. 30-Day Satisfaction Period

We offer a 30-day satisfaction period from the date you receive your order. If you are not satisfied, you may return the product within this period for a refund.

3. Eligibility for Returns

To be eligible for a return:

• Return request must be initiated within 30 days of delivery
• Products must be in original, unopened packaging
• Products must be unused and in resalable condition
• All original labels and seals must be intact
• Proof of purchase required

Non-Returnable Items

For health and safety reasons, opened or used products cannot be returned.

4. How to Initiate a Return

Contact our customer service team:

• Email: partners@ghelroxxath.world
• Phone: +44 20 7395 7700
• Hours: Monday to Friday, 9:00 AM to 5:00 PM GMT

5. Return Shipping

We provide prepaid return shipping labels for eligible returns within the United Kingdom. You are responsible for proper packaging.

6. Refunds

Once we receive and inspect your return, we will process your refund within 5-10 business days using the original payment method.

Original shipping charges are non-refundable unless the return is due to our error.

7. Damaged or Defective Products

If you receive a damaged or defective product, contact us immediately. We will provide a prepaid return label and process a full refund or send a replacement.

8. Contact Information

Ghelroxxath Ltd
2 Kingdom Street, London W2 6BD, United Kingdom
Email: partners@ghelroxxath.world
Phone: +44 20 7395 7700